Terms & Conditions, Removals

Around About Removals – Terms & Conditions

Please read these Terms & Conditions carefully. Acceptance of our quotation and payment of the required deposit constitute acceptance of these Terms & Conditions.

1. QUOTATIONS

• Written quotations are valid for 14 days.
• Quotations are based on information supplied. Additional charges may apply for:

1. Undisclosed upper floors.
2. Long carries over 40m.
3. Heavy/Oversized items.
4. Extra inventory.
5. Packing services.
6. Appliance disconnection/reconnection.
7. Furniture assembly/disassembly or access restrictions.

• Access restrictions causing delays may result in postponement and storage, shuttle or re-delivery charges.

2. INVENTORY

• Inventory must accurately reflect all items.
• Declare heavy, oversized and high-value items.
• Inventory changes may affect pricing and vehicle/staff requirements.
• Items are assumed to be suitable for handling by two movers unless advised otherwise.

3. EXCLUDED SERVICES

• Unless quoted, services exclude appliance disconnection/reconnection, furniture assembly/disassembly, removal of doors/windows/security gates, hoisting, specialized equipment and unquoted shuttle services.

4. OWNER'S RISK ITEMS

• Cash, jewelry, firearms, ammunition, keys, laptops, tablets, cell phones and valuables should be transported by the owner.
• Pot plants, self-packed boxes and wine collections are transported at the owner's risk.
• No flammable liquids, paint or filled gas cylinders. Only empty gas cylinders are accepted.

5. PACKING & PREPARATION

• Label fragile boxes, remove valuables, properly pack TVs, empty large pots where possible and arrange packing services before accepting the quotation.
• All TV’s must be tested by the team at both the loading and offloading addresses. No claims will be accepted for any TV’s that is not tested at both locations.

6. ACCESS & LONG CARRY

• Advice if carrying distance exceeds 40m.
• Long carries and shuttles incur additional charges.
• Same-day shuttle requests are charged at R3,000.
• Advise all parking and access restrictions before moving day.

7. SHARED LOADS

• Shared-load deliveries typically take 4–6 days.
• Availability depends on route planning.
• If cancelled by Around About Removals, deposits will be refunded in full.

8. ARRIVAL & DELAYS

• Arrival times are estimates.
• Customers must remain contactable.
• Customer delays are charged at R450 per hour.

9. PAYMENT

• A 10% deposit secures the booking.
• Balance is payable before offloading.
• EFT and online payments only.
• Goods will not be offloaded until paid in full.
• Storage and re-delivery charges apply where delivery cannot be completed.

10. CANCELLATIONS

• 72 hours' notice for bookings between the 20th–4th.
• 48 hours' notice for bookings between the 5th–19th.
• Late cancellations forfeit the deposit.
• A 10% administration fee applies.

11. INSURANCE

• Goods are insured up to R350,000 against fire, hijacking, and looting,
• Customers should arrange additional All Risk Insurance for valuable items.

12. DAMAGES & CLAIMS

• Damages claims must be submitted in writing with photographs within 48 hours of move and are limited to damage caused by our moving team.
• Any damages submitted after this 48-hour period may not be considered
• Repairable items should be returned with the truck where possible.
• High-value items must be declared before the move.

13. OWNERSHIP OF GOODS

• The customer confirms ownership or written authority to move the goods and indemnifies Around About Removals against related claims.

14. ACCEPTANCE

• Payment of the deposit confirms acceptance of these Terms & Conditions.