I've used Around About Removals quite a few times over the years, since the very beginning when Jacques started the business with only his bakkie and a covered trailer.
I have always received efficient, friendly, and reliable service. The team works well and handles everything with care, which is why I’ve kept coming back.
However, during my most recent move, there was one issue that left me feeling a bit uncomfortable and that I feel is necessary to bring under the attention of the company's management. Before starting to load the furniture, the team leader straight-up told me to buy the 4 of them a "30-piece" when they are done – presumably a large KFC meal – as a reward for their work. While I always give either a cash tip, or refreshments like cooldrinks and snacks as a gesture of appreciation, and out of my own free will, being directly asked for quite an expensive meal before starting the job felt rather inappropriate and quite honestly like a threat. It seemed like he wanted to see my response before deciding on the quality of work they were willing to do.
That said, the move was handled well in the end, and I do appreciate the team’s effort. I just hope this kind of request doesn’t become a regular expectation by team members, as it puts customers in an awkward position.
Otherwise, a great company that I’ve had consistently good experiences with.
